Refund & Return Policy

Refund & Return Policy – Venice84

At Venice84, we take pride in the quality of our products and the satisfaction of our customers. If for any reason you are not completely satisfied with your purchase, we offer a clear and structured return and refund process.

Return Request Window

Customers may request a return within 7 calendar days from the date of delivery. Requests submitted after this period may not be accepted.

Authorization Required Before Return

To ensure proper handling, all returns must be pre-authorized by our customer support team. We operate with fulfillment centers strategically located in North America, South America, Europe, and Asia, which allows us to direct returns to the most appropriate location for efficient processing.

Unsolicited or unauthorized returns will not be accepted.

How to Initiate a Return

  1. Send an email to support@venice84.com within 7 days of receiving your item.

  2. Include your order number, a detailed reason for the return, and any supporting information or images, if applicable.

  3. Await instructions from our team, including the return address for the appropriate warehouse.

Return Eligibility Conditions

To qualify for a refund, the returned item must meet the following conditions:

  • Item must be unused, unwashed, and unworn.

  • Must include original packaging and tags.

  • Return must be shipped using a trackable shipping method.

  • Return shipping costs are the responsibility of the customer.

Once the returned item is received and inspected, we will process your refund. If the item does not meet our conditions, we reserve the right to deny the refund or issue store credit instead.

Non-Returnable Items

For hygiene and safety reasons, the following products are non-returnable:

  • Face masks

  • Undergarments

  • Swimwear (if the hygiene seal is broken or missing)

  • Pierced jewelry (unless returned in sealed original packaging)

  • Socks and headwear

Defective or Damaged Items

If your product arrives damaged, defective, or incorrect, please contact us within 3 days of delivery. Provide:

  • Clear photos of the item and packaging

  • Description of the issue

  • Your order number

Upon confirmation, we may offer a replacement, refund, or store credit, depending on stock availability and customer preference.

Shipping Responsibility

  • The customer is responsible for return shipping costs unless the product is defective or incorrect.

  • We strongly recommend using a trackable shipping service.

  • Venice84 is not responsible for items lost, damaged, or delayed during return transit.

  • Returns sent without authorization or to the wrong address may be subject to import duties or rejected by our warehouse.

Return Address

Return addresses are provided exclusively via email once your return request is approved. Do not send items without receiving our return instructions, as they may be refused or undeliverable.

Final Notes

Our team is committed to maintaining transparency and fairness in our return process. If you have any questions, feel free to reach out to our support team.

Email: support@venice84.com
Customer Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (UTC-3)

Thank you for shopping with Venice84. We are dedicated to offering an exceptional shopping experience to every customer around the world.