Product

Product 

At Venice84, we strive to ensure every item that leaves our warehouse meets our high standards. However, if something isn’t quite right with your order, we’re here to help.

Received a Faulty Item?

We’re sorry to hear your item didn’t arrive in perfect condition. Please contact us within 30 days of receiving your order so we can resolve the issue promptly.

To speed up the process, make sure to include the following in your initial message:

  • Your full name

  • Order number

  • Product name and code (found in your order confirmation email)

  • Description of the fault

  • A clear photo showing the fault

If you contact us through our Contact Form, please have the image ready — you won’t be able to upload it initially, but you’ll receive a reply where you can attach it.

Please note, due to hygiene reasons, we are unable to accept returns or offer refunds on:

  • Undergarments

  • Swimwear (without the hygiene seal)

  • Fashion face masks

  • Pierced jewelry

  • Cosmetics

This does not affect your statutory rights.

Received the Wrong Item?

Mistakes happen — but we’ll fix it as quickly as possible.

Contact our team and include the following details:

  • Your full name

  • Order number

  • Product name and code you ordered

  • Product name and code you received

  • A photo of the incorrect item and a short description

Please don’t return the item until you’ve spoken to our customer care team — this ensures we can send you the correct product without delay.

Item Out of Stock?

As a streetwear label that follows global trends, our products often sell out quickly. Most items are released in limited quantities and may not be restocked.

Keep an eye on our New Arrivals section for the latest drops and exclusive releases.

If you need further support, don’t hesitate to contact us here. We’re here to help.