Privacy Policy

Privacy Policy – Venice84

At Venice84 ("we", "us", or "our"), your privacy and trust are of utmost importance. This Privacy Policy explains how we collect, use, share, and protect your personal data when you visit our website, place an order, or interact with us across our digital platforms. By using our services, you agree to the terms described below.

This policy applies to data collected via www.venice84.com, including our mobile experiences, marketing channels, and integrated third-party tools.

1. Who We Are

Venice84 is a fashion and streetwear e-commerce brand offering curated apparel and accessories to customers worldwide. We aim to provide a personalized, secure, and transparent online shopping experience.

2. Information We Collect

We may collect and process the following categories of personal information:

  • Identity Information: Name, gender, date of birth

  • Contact Information: Email address, phone number, billing and shipping addresses

  • Account Data: Login credentials, saved preferences, order history

  • Payment Details: Billing address, payment method, and secure payment tokenization (processed via third-party providers)

  • Technical Information: IP address, device ID, browser type, time zone, location data

  • Usage Information: Page visits, clicks, search behavior, cart activity

  • Marketing Preferences: Subscription status, ad interaction, and consent flags

  • Support Data: Customer service messages, dispute records, and email/chat correspondence

  • Cookies and Trackers: Analytics tags, pixels, and session identifiers

3. How We Collect Your Data

We collect your data through:

  • Direct input (account creation, checkout, customer service forms)

  • Automated technologies like cookies, web beacons, and device identifiers

  • Email engagement and social media interactions

  • Partner platforms such as Shopify, Meta, Google, and TikTok

4. How We Use Your Data

We use your information to:

  • Process orders and send order-related updates

  • Manage user accounts and purchase preferences

  • Provide customer support and resolve disputes

  • Deliver personalized product recommendations and advertising

  • Improve our services through internal analytics

  • Detect fraud, ensure account security, and enforce policies

  • Fulfill legal, contractual, and compliance requirements

5. Marketing Communications

You may receive marketing communications via email, SMS, or messaging platforms based on your preferences or purchase behavior. You can unsubscribe at any time by:

  • Clicking the “unsubscribe” link in our emails

  • Adjusting your account preferences

  • Contacting us directly at support@venice84.com

We may also use cookies and behavioral advertising through platforms like Meta Ads and Google Ads. You can control these through your browser settings or our cookie banner.

6. Sharing Your Information

Your data may be shared with:

  • Payment Providers: Such as PayPal, Stripe, and other secure processors

  • Logistics Partners: Including FedEx, DHL, Royal Mail, and other carriers

  • Technology Services: For analytics, infrastructure, and customer engagement (e.g., email marketing tools, CRM, hosting providers)

  • Advertising Networks: Such as Meta, Google, and TikTok for retargeting and ad measurement

  • Regulatory or Legal Authorities: Where required to comply with applicable law or legal proceedings

We do not sell your personal data to third parties.

7. Data Retention

We retain your information only for as long as necessary to:

  • Provide and improve our services

  • Comply with legal and regulatory requirements

  • Fulfill contractual obligations

  • Resolve disputes or enforce agreements

8. International Data Transfers

As a global company, your data may be processed in countries outside your residence. In such cases, we ensure:

  • Use of secure and encrypted storage systems

  • Contractual safeguards with service providers (e.g., Standard Contractual Clauses)

  • Compliance with GDPR and UK GDPR standards

9. Your Rights

Depending on your region, you may have the right to:

  • Access and receive a copy of your personal data

  • Correct inaccurate or outdated information

  • Request deletion of your data (“right to be forgotten”)

  • Object to or restrict certain processing activities

  • Withdraw marketing consent at any time

  • File a complaint with a relevant data protection authority

To exercise your rights, contact us at support@venice84.com.

10. Children’s Privacy

Our website is not intended for individuals under the age of 16. We do not knowingly collect personal data from minors. If we learn that a child under 16 has provided personal information, we will delete it promptly.

11. Data Security

We implement robust security measures, including:

  • SSL encryption for all transactions

  • Secure server infrastructure and data encryption

  • Restricted internal access to customer information

  • Regular audits and monitoring for vulnerabilities

12. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “last updated” date. Continued use of our services after such changes constitutes acceptance of the updated terms.

13. Contact Us

If you have questions or concerns regarding our privacy practices, please contact:

support@venice84.com

This Privacy Policy complies with international data protection standards, including GDPR, UK GDPR, and CCPA (where applicable).